Terms & Conditions
1. GENERAL
The terms and conditions set out below are applicable to the supply of products made by aysiafashion to the buyer, hereafter referred to as the Customer.
2. PRIVACY
2.1 We do not send random marketing e-mails to personal e-mail addresses (SPAM).
2.2 We do not use cookies to store any personal information.
2.3 We do not collect information deemed "sensitive" under the Data Protection Act 1998. Your address details (but NOT your credit card details, see below) are retained on a restricted access system within our internal systems which is in keeping with both our security policy and the law.
3. PRICING
3.1 All prices are quoted in Pounds sterling & include VAT
4. PAYMENT
4.1 Payments must be made in Pounds sterling only, unless otherwise specified, by one of the following payment methods:
Major credit cards as listed: MasterCard, Visa, Switch, Solo, Visa Delta.
We collect payment safely and securely via PayPal.
5. TRANSFER OF RISK
The risk in the goods shall fully pass to the Customer once the goods have been delivered by our nominated transport provider and signed for.
6. DELIVERY
6.1 SHIPPING
All products are dispatched from our business address. Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request any alternative delivery method at the time of the ordering and goods will be dispatched at the Customers own risk.
6.2 SHIPPING CHARGES:
All the products contained on our website are delivered to the vast majority of the U.K. mainland. For deliveries overseas additional carriage charges will be applicable. Please contact us via email at info@aysiafashion.com to confirm these charges prior to ordering.
6.3 DELIVERY DATE:
aysia fashion aim to deliver all goods within 7 working days from processing of payment. Dispatch normally takes place on the same day as payment is processed. Any orders that will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be dispatched to the Customer as soon as is possible. aysia fashion cannot be held responsible for delays in the delivery caused by our suppliers or transport providers.
6.4 EXPRESS SHIPPING
In many cases we are able to ship orders on a "Next Day" delivery basis for an additional charge. If you require this service please enquire with us to confirm the availability of the product and the additional cost for transportation prior to ordering.
7. ACCEPTANCE
The Customer shall inspect the goods within a reasonable time period after delivery, and shall be deemed to have accepted the goods, unless, within a reasonable time period after their delivery the Customer notifies aysiafashion that the goods are rejected. If no notification of rejection is received, aysia fashion will consider the products being as described, of satisfactory quality and fit for purpose and therefore reserve the right not to accept any rejection of goods at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are rejected within the time scale as defined in clause 7, the Customer shall comply with the aysiafashion returns procedure as defined below. aysiafashion will not accept any returned goods should the returns procedure not be followed.
8.2 The Customer must contact aysiafashion by e-mail with their order number, name and address. The order number must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods with 14 days of receiving the item.
8.3 In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by aysia fashion before the refund or replacement can be issued. Refunds are made within 30 days of cancellation.
9. CANCELLATIONS
9.1 Cancellations are only accepted if the Customer complies with aysiafashion cancellation procedure and before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure as defined in clause 7 (8.2 and 8.3) above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made by e-mail directly with aysiafashion. Please remember, order despatch normally takes place the same day as payment is processed.
9.3 Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by aysia fashion and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale, the goods can be shipped and paid for by the customer on their own nominated carrier with the appropriate insurance cover. Returned goods must be in their original packaging, complete with non of the internal packaging having been opened.
10.COMPLAINTS
We aim to deal with any complaints in a fair, confidential, swift and effective way. They should be directed to info@aysiafashion.com and include full contact details in addition to your e-mail address together with order number where appropriate.
11. LAW
These terms and conditions are governed and shall be interpreted in accordance with U.K. Law.
Product Information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of UK VAT.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store, please check frequently on new products and promotions.
