Delivery & Returns

Standard UK (Royal Mail/Business Post)	£4.00	Within 7 days
Next Day UK*	£8.00	Next day for orders placed before 3pm. No delivery at weekends
Orders over £100.00	£FREE!	Within 7 days

Please note: The above delivery prices can change at anytime.

All the products contained on our website are delivered to the vast majority of the U.K. Unfortunately at the moment we do not deliver overseas. Please note:

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred.For hygiene reasons jewellery is non-returnable.

Faulty items

If the item you received is faulty, please contact info@aysiafashion quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

Not what you ordered

If the item you received is not what you originally ordered, please contact info@aysiafashion quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

All products are dispatched from our business address (see below). Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request an alternative delivery method at the time of the ordering and goods will be dispatched at the Customers own risk.

Aysia Fashion
PO BOX 260
SHIPLEY
BD18 3WN

DELIVERY TIMES

For mainland UK we aim to deliver all goods within 7 working days from processing of payment. Dispatch normally takes place on the same day as payment is processed. Any orders that will exceed 28 days to fulfil, the Customer will be notified via email and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be dispatched to the Customer as soon as is possible. aysia fashion cannot be held responsible for delays in the delivery caused by our suppliers or transport providers.

EXPRESS SHIPPING

In many cases we are able to ship orders on a "Next Day" delivery basis for an additional charge. If you require this service please enquire with us at info@aysiafashion.com to confirm the availability of the product and the additional cost for transportation prior to ordering.

ACCEPTANCE

The Customer shall inspect the goods within a reasonable time period after delivery, and shall be deemed to have accepted the goods, unless, within a reasonable time period after their delivery the Customer notifies aysiafashion that the goods are rejected. If no notification of rejection is received, aysia fashion will consider the products being as described, of satisfactory quality and fit for purpose and therefore reserve the right not to accept any rejection of goods at a later date.

RETURNS PROCEDURE

If the goods are rejected within the time scale as defined in Acceptance (see above), the Customer shall comply with the aysiafashion returns procedure as defined below. aysiafashion will not accept any returned goods should the returns procedure not be followed.

The Customer must contact info@aysiafashion.com with their order number, name and address. The order number must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods with 14 days of receiving the item.

In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by aysia fashion before the refund or replacement can be issued. Refunds are made within 30 days of cancellation.